Job Overview
Position: Sales And Reservations
Company: Karama Lodge (Wilderness Trails LTD)
Responsibilities:
Provide information to customers regarding booking and reservation services for hotels, flights, or other travel services
Answer customer inquiries about pricing, availability, and accommodations
Book reservations for customers based on their specific needs and preferences
Process payments and send confirmation details to customers
Manage customer accounts and update reservation records as needed
Handle changes, cancellations, and complaints from customers
Coordinate with other team members and departments to ensure smooth operation
Stay informed about current promotions and packages to provide the best options for customers
Maintain a high level of customer service to ensure customer satisfaction and repeat business
Attend to clients upon arrival and departure.
All necessary filing.
Posting and overseeing all stock.
Requirement:
Ability to work in a team
Fluent in English and Swahili written and spoken
Excellent communication skill
At least a Degree in a relevant field
Flexible with shift times
Excellent customer service skills
Understanding of the hotel and tourism industry
Ability to work long hours.
How to Apply:
Send applications to: info@tropicaltrails.com